This section is under development and will continue to be expanded and improved over time. In the meantime feel free to call us on (08) 6380 1222 or email us at firstname.lastname@example.org with your enquiry.
If you are having a problem in the set-up or use of your new musical instrument, sound equipment or software please have a look through the following FAQ section.
If you are still unable to resolve the issue feel free to email us at email@example.com.
Frequently Asked Questions
Do you sell sheet music?
- Yes, Theo’s Music is Perth’s largest sheet music stockist, carrying music and method books for a wide range of instruments and ensembles.
My guitar/bass/ukulele/etc. is buzzing when I play certain notes. What can be done?
- There are many possible reasons for this. Sometimes a minor adjustment of the saddle height or truss rod will solve the problem, other times more serious issues can be the cause such loose or worn frets, a warped neck , poorly fitted nut or saddle or even a combination of all of these things.
My pegs keep coming loose on my violin/viola/cello. What should I do?
- When turning the pegs it is important to support the neck and to maintain some inward pressure on the peg to ensure that it maintains enough friction so as not to slip. Be careful as too much pressure may cause the peg box to split Over time the pegs can become shiny at the friction point which can cause them to become sticky when turning and to easily lose their grip and let go. Applying some peg compound (also commonly called “peg paste” or “peg dope”) can help with this problem.
My woodwind instrument is squeaking and I’m having trouble getting certain notes to play properly.
- There are a number of potential causes of this type of problem. At the risk of offending some people, this may just be due to poor technique. If you are a beginner see if you can get a more experienced player, such as your teacher, to have a blow to confirm that the problem lies with the instrument. Also try a different reed to eliminate that as the source of the issue. If the instrument still appears to be the cause it most likely requires adjustment or a service.
Why does my woodwind instrument need to be serviced?
- Woodwind instruments rely on a proper seal at the tone holes in order to correctly play a given note. Over time the pads can become worn or damaged or the key-work may be knocked or bent slightly out of position and so will need to be adjusted to get the best possible seal. Eventually the pads and/or corks can become to worn and need to be replaced. Regular servicing can help keep your instrument in optimum playing condition and reduce the need for costly overhauls.
My mouthpiece is stuck in my trumpet/trombone/brass instrument. What should I do?
- Be very careful not to use excessive force when trying to remove it as it may lead to other damage to the instrument. The safest way is to use a special tool called a mouthpiece puller. These can be expensive to buy so check with your teacher or band leader to see if they have one available. Alternatively bring the instrument into Theo’s Music; we have a mouthpiece puller in store so we can, in most cases, remove it on the spot.
I am having trouble installing or using my new computer software. Can you help me?
- As there are many potential issues that can cause software not to install or run properly we ask that you email us with a detailed explanation so we can address you problem quickly and efficiently. The email should include the title and version number of the software, the make and model of the computer or device you are running it on (include details such as available ram, hard disk space etc.) and a detailed description of the problem and any associated error messages. Send emails to firstname.lastname@example.org.